Tag: Speaking skills

  • Focus on the Uncommitted in Your Audience


    Presenters, do you fear waves of animosity coming from your audience? Or have you ever believed your audience to be friendly and accepting, only to receive a terrible shock?

    One of the best “Presenter Tricks” I know is to present as if everyone in your audience is “uncommitted”. Doing so allows you to effectively deal with crosscurrents, hostility, and support–all at the same time.

    This chart identifies the needs of all the segments in your audience. By focusing on the uncommitted, you benefit everyone!

    Audience Segment What Do They Want from the Experience? Dangers of Focusing Only on This Segment? How This Segment Benefits When You Focus on the Uncommitted
    “Friendlies” Satisfaction, affinity. Perhaps a pep-talk. Too easy – you may assume too much. Their knowledge and commitment is deepened.
    “Hostiles” To see you fail. To hear you say something wrong. Increases your own nervousness and defensiveness. You may come off abrasively and unlikable. They experience human respect, openness and reason from you (and are likely to mirror the behavior.)
    “Indifferents” To be left alone and unchanged. To the exclusion of the rest of the audience, you may tie yourself up into knots trying get a response. They may get the message, while not being hammered by you.
    “Uncommitteds” To experience a reasoned, well-thought-out, good-natured exposure to the issues. NONE! They get the best of YOU: affinity and reason.You won’t cut corners by assuming support where it might not exist. You construct and present your message thoroughly, persuasively and with confidence.

    By focusing on the Uncommitted, you take great strides towards more resiliency and effectiveness as a presenter. Try doing this the next time you present.

     

  • FEAR, Revisited: Manage Your Presentation Nerves!

    AfraidDo your hands sweat at the mere idea of public speaking? Does your stomach flip-flop, your mind go blank?

    Four guidelines from professional speaking coaches will help.

    1. Don’t hate your nerves.
    Remember that your goal is NOT to overcome fear. Your goal is to deliver an effective message. When you invest yourself fully in your message, fear takes a back seat.

    2. Be able to clearly state your presentation‘s purpose.
    Your nerves will undermine you if you’re not able to state the purpose in one short sentence, starting with “The purpose of my presentation is to…”

    In the words of Dianna Booher, an international communications skills expert: “If you can’t write your message in a sentence, you can’t say it in an hour.”

    3. Work That Heart.
    Cardiovascular fitness acts as an “anxiety shield.”  Whatever physical exercise you like, do it, and do it regularly. Your lowered blood pressure, heightened endurance, and increased oxygen flow will protect you against an attack of nerves.

    4. Do it over and over. The best way to feel calm and confident is to practice your presentation multiple times, OUT LOUD, both by yourself and in the “real world.”

    Use these four suggestions as you prepare for your next presentation. The antidote to nervousness is not “out there” somewhere…the keys are already inside of you.

    Want more tips to improve your speaking self? Learn about Guila Muir’s Presentation Skills Workshop.

    Guila Muir is a premiere trainer of trainers, facilitators, and presenters. Since 1994, she has helped thousands of professionals improve their training, facilitation, and presentation skills. Find out how she can help transform you from a boring expert to a great presenter: www.guilamuir.com

  • 3 Rules for Excellent Presentations

    I was excited to find John Medina’s great book, Brain Rules, in the San Francisco airport bookstore in 2009. The book is incredibly readable and valuable to trainers and presenters. I was thrilled most of all to see that Medina provides research to support 3 rules I’ve shared in my Train the Trainer classes for years.

    1. Provide the gist, the core concept, first.

    Verbalize and show your session’s purpose within the first few minutes of your presentation or training. Medina claims that you will see a 40% improvement in understanding if you provide general concepts first.

    2. Give an overview of the class at the beginning, and sprinkle liberal repetitions of ‘where we are now’ throughout.

    Provide clear transitions and summaries throughout your session. Clearly and repetitively explain linkages.

    3. Bait the hook.

    Every ten minutes, Medina gives his audiences a break from the firehose of information by sending “emotionally competent stimuli” (yet another word for ‘hook.’) A hook can be a surprising fact, anecdote, or question, and must must trigger an emotion: anxiety, laughter, nostalgia, etc. It must also be relevant. Use hooks at the beginning of each module.

    Research suggests that by using these skills, you will prevent your audiences from “checking out” during your presentation.  Not only that, but these 3 tips will enable  you to enjoy presenting more. Have fun!

    Learn about Training Development. Read more articles about training.

    © Guila Muir.

  • Perfect Presentations: What Not to Wear

    by Guila Muir
    info@guilamuir.com

    How to dress for credibility, while remaining true to yourself.

    What to wear for a perfect presentation? As you design and polish your speech, developing visual aids and handouts, this question may fall into the background until dangerously close to the presentation. Suddenly, you look up: “Yikes! What am I going to wear?”

    Your appearance impacts your credibility as a speaker. Don’t leave it to chance, and don’t wait until the last minute to decide what to wear. Just think of preparing your appearance as part of your overall speech preparation. Here are my favorite, possibly competing, guidelines:

    • Stay authentic.
    • Dress like your audience- but one step better.

    Stay Authentic: Within reason, your attire must express who you are. If you feel like you’re wearing someone else’s costume, your verbal message may not ring true.

    Dress Like Your Audience, But One Step Better: Appearing similar to, but slightly more dressed up than your listeners conveys respect both for them and for your subject. It enhances your credibility.

    Use these five tips as a guide to dressing for credibility, while remaining true to yourself.

    1.  Wear well-made and well-maintained clothing.

    Granted, no one will be checking your clothing’s seams or labels. But image consultants counsel that your audience can tell if you’re wearing a cheaply made dress or suit. You can probably feel it, too. Whether you choose to look conservative or creative, wear well-made clothing made from high-quality fabric. Avoid linen and other easily-wrinkled material.

    2.  Pay attention to details.

    Even if your audience won’t see your shoes, make sure they are polished and that the heels are secure. Men should have a recent haircut and trimmed facial hair. Search for loose threads or inopportune gaps between buttons.

    3.  Wear your “Confident Clothes.”

    Wear something that makes you feel sprightly and energized. This could mean sticking to the tried-and-true, so long as it’s one step above your audience and expresses your personality. Use a solid color that suits you near your face. (How do you know which colors suit you? Ask one of your color-savvy friends.)

    4.  Make sure it’s comfortable.

    You are NOT allowed to tug at or re-arrange your clothes while presenting. Wear your outfit around the house a few days before your presentation to ensure that you can move comfortably. Then put your outfit aside, including all underwear, jewelry and shoes, and go back to prepping your speech.

    5. Dress to look taller.

    Consider wearing a solid color for both pieces of your outfit. This will help you appear taller and help you tap into the “Intensified You.”

    So—to pull together both my responses to the question “What should I wear?” I leave you with these words: Let your personality shine through even as you “fit in” with each specific audience.

    Read more articles about Presentation Skills. Learn about Guila Muir’s Presentation Skills Workshops.

    Guila Muir is the premiere trainer of trainers, facilitators, and presenters on the West Coast of the United States. Since 1994, she has helped thousands of professionals improve their training, facilitation, and presentation skills. Find out how she can help transform you from a boring expert to a great presenter: www.guilamuir.com

  • 3 Words to Weaken Your Presentation

    I’m here with some good news for most presenters—along with some cautions you’ve probably never thought about.

    The Good News: “Ums” Won’t Kill You

    Speakers, don’t worry so much about using fillers like “um” and “uh. ” These only become problematic when other distracting factors are in play. Your audience will only notice your “ums” if:

    • You haven’t practiced, so you don’t know where you’re going next.
    • You don’t enunciate clearly.
    • You don’t exude enthusiasm about your subject.

    To some degree, a speaker’s occasional “um” gives the listeners’ brains an opportunity to catch up—we can speak faster than we can listen. Michael Erard, bestselling author of UM…Slips, Stumbles, and Verbal Blunders, and What They Mean sums it all up by saying: “Want people not to notice your ‘um’s’? Be interesting.”

    The Caution: Three Words to Weaken Your Presentation

    Some words we use to strengthen our presentations paradoxically weaken them instead. Which example below sounds more powerful?

    I love you.

    I actually love you.

    I recall watching a woman presenter, extremely confident in most situations, speaking to a hostile and primarily male group. Not only was this group opposed to her message, it had the power to sway mass opinion throughout the organization.

    To my surprise, this usually dynamic speaker came off extremely unconfidently. Her voice, dress, and manner were the same as usual, but I noticed that she used the word “actually” in nearly every other sentence. Unconsciously, she was attempting to ingratiate herself to this powerful audience.

    Research by Erickson, Eind, Johnson and O’Barrr discovered that a few specific words deprive a speaker of power. Surprisingly, we often use these words to underline or “pump up” the importance of our message. By over-reinforcing our message, we seem to be “protesting too much.” Our credibility takes a hit.

    These words are:

    Really, (really) As in: “It’s really, really a good cause.”

    Truly, As in: “It’s truly the best software.”

    And, or course, actually.

    Watch your use of these words, particularly when faced with an audience that challenges you. Strip them out, and your speech will be more powerful, direct, and credible.

    Read more articles about Presentation Skills. Learn about Guila Muir’s Presentation Skills Workshops.

    Guila Muir is the premiere trainer of trainers, facilitators, and presenters on the West Coast of the United States. Since 1994, she has helped thousands of professionals improve their training, facilitation, and presentation skills. Find out how she can help transform you from a boring expert to a great presenter: www.guilamuir.com

  • Can You Hear Me Now? Three Tips to Rise Above the Crowd

    Can You Hear Me Now?!by Guila Muir
    info@guilamuir.com

    WOW, the pressure on public speakers is great. Speakers and audiences realize that PowerPoint won’t save anyone anymore. The focus now shines on YOU more than ever before. How can you be heard above the crowd?

    1.  Do your homework.

    What are your audience’s needs, wants, anxieties, biases, “personality?” What history do people bring into the room? What do you need to know to ensure that your message fits this audience?

    Presenters who don’t ask these questions are like basketball players trying to dunk in the dark. All they can do is hope for the best.

    2.  Raise your fitness level.

    Quality presentations demand energy. You owe it to your audience to exude vitality. To increase your energy and vitality, you must build your physical endurance outside of speaking situations.

    It really doesn’t matter how what size you are. It does matter that you increase cardiovascular fitness in your everyday life. Do whatever turns you on, from walking the dog faster to taking up some scary and exciting new sport.

    3.  Start with the end in mind.

    Always ask yourself: “What do I want to this presentation to achieve?” Don’t move ahead to organize your presentation until the answer satisfies you.

    Yes, audiences expect more from speakers these days. But you can rise to the challenge–and rise above the crowd–simply by integrating these tips into your life as a speaker.

    Read more articles about Presentation Skills. Learn about Guila Muir’s Presentation Skills Workshops.

    Guila Muir is the premiere trainer of trainers, facilitators, and presenters on the West Coast of the United States. Since 1994, she has helped thousands of professionals improve their training, facilitation, and presentation skills. Find out how she can help transform you from a boring expert to a great presenter: www.guilamuir.com

    © 2009 Guila Muir. All rights reserved.
    You may make copies of this article and distribute in any media so long as you change nothing, credit the author, and include this copyright notice and web address.

  • The “Intensified You:” Key to Giving a Great Presentation

    by Guila Muir

    “An ounce of energy is worth a pound of technique”. (Anonymous)

    When people describe the best speaker they’ve ever seen, the word “energy” always comes up. What are the secrets of exuding energy, vitality, the life force, as a speaker?

    Be Big

    Regardless of what size you are, take up more room. Become the “Intensified You.” Practice in front of a mirror:

    • Stand up straight.
    • Use your arms and hands to create space around your body.
    • Pump up the volume in your voice. Try saying, “Hello! My name is…” in a healthy and robust voice.
    • Pour yourself in. Be 100% present.

    Practice “being big” before you get in front of a group!

    Come Alive in the Magic Circle

    Once you stand up and speak, you step into the Magic Circle. This is your space to shine. This little patch of earth is your Real Estate—so own it. Show what you’ve practiced-be big, take up room, and pour the energy on.

    When you step out of the Magic Circle, you can relax. You no longer have to take up space…you can go home and “be little” as you watch TV. But you owe it to your audience to shine when you’re in the Magic Circle.

    Energy is Key

    Your ability to exude energy plays a huge role in your success as a speaker. Just try “pumping it up” a little in your next presentation, and you’ll experience a true difference.

    Read more articles about Presentation Skills. Learn about Guila Muir’s Presentation Skills Workshops.

    Guila Muir is the premiere trainer of trainers, facilitators, and presenters on the West Coast of the United States. Since 1994, she has helped thousands of professionals improve their training, facilitation, and presentation skills. Find out how she can help transform you from a boring expert to a great presenter: www.guilamuir.com

    © 2009 Guila Muir. All rights reserved.

  • All Presenting is Persuasive

    Don’t Do a Data Dump!

    After stumbling a bit, most presenters are able to name the purpose of any presentation they might give. However, most really stumble when asked if their presentations are meant to persuade anyone of anything.The answer, 99% of the time, is YES. And yet most presenters don’t realize it. As a result, the world is full of “information-only” presentations that do NOT achieve the presenters’ or the audience’s expectations or needs. Information in itself does not lead people to understand, believe, or act. Information alone is a “data-dump,” not a presentation.

    Think about it. Why give a presentation at all if you are not attempting to change the audience’s behaviors or attitudes?

    Persuasion versus Coercion

    “Thaw with her gentle persuasion is more powerful than Thor with his hammer. The one melts, the other breaks into pieces.”
    — Henry David Thoreau

    The term “persuasion” can turn presenters off. Many subconsciously equate it with coercion. And in fact both do share the same continuum of strategies that seek compliance from the listener. Yet persuasion, when done well, answers the audience’s questions, address its concerns, and fulfills its needs…while achieving the presenter’s goals.

    Persuasion is nonadversarial in nature. Because it does not command, negotiate, or coerce, those who are persuaded almost always feel comfortable and satisfied with the outcomes. Why do they feel satisfied? Because the speaker has done her homework. She KNOWS what the audience needs and cares about. The presentation moves out of being a data dump and into the realm of dialogue, even if no formal “Q & A” takes place.

    Credibility as Persuasion

    “Character may almost be called the most effective means of persuasion.” — Aristotle

    Persuasion is more than strategy or technique. Your credibility factor underlies all persuasion. All the charisma in the world falls flat if the audience doesn’t perceive you as being credible.

    Empirical research (McCroskey, Holdrige & Toomb, 1974) describes five dimensions that must be evident in order for a speaker to be credible:

    • Competence: the degree to which you are perceived to be an expert.
    • Character: the degree to which you are perceived as a reliable, essentially trustworthy message source.
    • Composure: the degree to which you are perceived as being able to maintain emotional control.
    • Extroversion: the degree to which you are perceived as bold, outgoing, and dynamic.
    • Sociability: the degree to which the audience perceives you as someone with whom they could be friends.

    Remember that the effectiveness of your presentation is really about building a relationship with the audience. These five dimensions of credibility are far more effective tools than PowerPoint or any other technology. People are “buying” (or not buying) you.

    What’s in it for Them?

    Jerry Weissman, in his book “Presenting to Win: The Art of Telling Your Story” calls persuasion audience advocacy. By that, he means the ability to view yourself, your company, your story, and your presentation through your audience’s eyes. You must be able to answer the question “What’s in it for them?” at every juncture of your presentation.

    If you want to move the uninformed, dubious, or resistant audience to understand, believe, and act, (and what speaker doesn’t?) you must:

    1. Know your audience.Do your homework. Find out what your audience cares about, what it wants to know, what its concerns are.
    2. Link every piece of information to your audience’s needs.

    Here’s a helpful test.

    1. First, determine your next presentation’s purpose. Write it down. Reflect on it. Change it if necessary.
    2. Then, compose the first draft of your presentation. Focus on the purpose as you write.
    3. Go through your presentation. Every time you provide a piece of data, STOP. Then ask and answerthese questions:
      • “This is important to them because…” (answer it!)
      • “So what?” (explain how it benefits the audience.)
    4. When you discover information for which you cannot answer these questions, ask yourself: Does this data help the audience understand, believe, or act? Remove the data if it does not.

    You’re On!

    Once you’ve gotten through the test and integrated the answers into your presentation, be ready to put on your Audience Advocacy hat once again. Select at least three of the phrases below and insert them into your presentation at the appropriate times:

    “This is important to you because…”

    “What does this mean to you?”

    “Why am I telling you this?”

    “Who cares? (“You should care, because…”)

    “So what?” (“Here’s what!”)

    You are Credible; You Meet Your Audience’s Needs

    Develop and practice the five dimensions of credibility. They are an innate and natural part of you. A higher awareness of them will increase your effectiveness as a speaker. Remember to “see, taste, and hear” your presentation as if you are a member of your own audience. And always ask yourself: What’s in it for them?

    Far from being coercive, you are proving yourself to be powerfully aligned with your audience. Your message will benefit, motivate and move them!

    Read more articles about Presentation Skills. Learn about Guila Muir’s Presentation Skills Workshops.

    Guila Muir is the premiere trainer of trainers, facilitators, and presenters on the West Coast of the United States. Since 1994, she has helped thousands of professionals improve their training, facilitation, and presentation skills. Find out how she can help transform you from a boring expert to a great presenter: www.guilamuir.com

    © Guila Muir.

  • Five Tips to Present Like a Pro

    How to Rise Above the Crowd

    Over the last five years, I’ve noticed a dramatic change in the field of presentation skills. Increasingly, experts support the idea that being a “good enough” speaker is no longer “good enough.” Mere competency as a speaker is no longer enough to sell your ideas, bring communities together, or move clients to action.

    What are the reasons for this change? I believe it results from a unique confluence between popular and business cultures. The private sphere has become more public, reality shows rule, PowerPoint is the norm, and the idea of individual “performance” is key. Whatever the reasons, the expectations of ordinary audiences have risen. It’s no longer good enough to be good enough.

    How can presenters overcome these new challenges?

    Here are five essential tips to ensure you are better than “just good enough.”

    1. Ensure that you have a good design.

    More presentations fail because of poor design than because of poor delivery. In fact, high quality design actually improves delivery.

    Here are the three factors most likely to cause poor design:

    • Composing your presentation without an “end in mind.”
    • Using PowerPoint to compose your presentation.
    • Overlooking your audience’s needs, wants, anxieties, biases, “personality…”

    How to avoid these pitfalls:

    Always ask yourself: “What do I want to this presentation to achieve?” Many speakers who want to persuade their audiences compose “information-only” speeches. Guess what? The audience, in most cases, will NOT fill in the blanks. They will NOT be moved to action. Learn how to construct the right speech for the job. (I can help – drop me a line at guila@guilamuir.com.)

    PowerPoint is meant to support your message, not to be used as a composing tool. You must identify your desired outcome(s) and design your presentation to achieve those. The best tools to do this are a pen and paper, (or Word if you are so inclined.) Composing on PowerPoint increases the chance that you will deliver an unfocused, rambling “data-dump.”

    Know your audience. Design your presentation to answer the question, “What’s in it for THEM?”

    2. Be fit.

    The best presenters, even the “low-key” ones, use a lot of personal energy. If you feel out of shape, find an activity that strengthens you, speeds up your metabolism, and gives you stamina. It doesn’t matter what “size” you are. It does matter how fit you are.

    3. Remember that presenting is a relationship event, not a performance event.

    Above all, effective presenters connect with their audiences. The presentation becomes a large conversation. Everyone feels more comfortable, even when the topic is thorny.

    How to connect? Greet people individually as they come in the door. Hob-nob at the refreshment table. Learn people’s names. Make eye contact. Ask questions. Show empathy.

    4. Breathe. Be yourself. Have fun!

    This tip is integrally attached to point #3. When we are authentic, we connect authentically with people. They are more apt to listen to us and receive our message. When we have enough oxygen to fuel our brains, we don’t forget our material. We are energized. When we’re having fun, the audience is more receptive.

    5. Remember that your internal voice never tells the whole truth.

    You’re done with the presentation. You’re privately debriefing the experience inside your brain. Some presenters will hear mean-spirited comments—crueler by far than any comment they might dream of giving someone else. Other presenters hear overly grandiose feedback, telling them that they did much better than they actually did.

    Many presenters don’t hear much self-feedback at all, since they became oblivious of their actions and words once they began their presentations (not a good thing.)

    How do we discover how effective we actually were?

    Elicit feedback from people you trust will tell you the truth. Take their comments seriously, and then decide what, if any, changes you want to make. Don’t depend totally on your internal voice.

    Approximately 50 million presentations are given every day across the United States. Since you sometimes give one of those presentations, why not rise beyond being “just good enough?” Integrate these tips and you’ll present like a pro!

    © 2007 Guila Muir .

    Does improving your presentation skills interest you? Find related reading here.

    Guila Muir is the premiere trainer of trainers, facilitators, and presenters on the West Coast of the United States. Since 1994, she has helped thousands of professionals improve their training, facilitation, and presentation skills. Find out how she can help transform you from a boring expert to a great presenter: www.guilamuir.com

    © 2007 Guila Muir. www.guilamuir.com All rights reserved.

  • So You’ve Been Selected

    6 Tips for Conference Presenters

    “Someone’s got to do something, and it’s just incredibly pitiful that it has to be us.” — Jerry Garcia

    Some are chosen, some are forced…but in the end, most business professionals present at industry conferences, annual meetings, or other events during the course of their careers. Please allow me to be the first to congratulate you if you have been recently selected to present! You were chosen out of many, and are now charged with a fantastic opportunity to enhance your reputation as a credible expert in your field.

    These TIPS will help you give the best presentation possible, while fulfilling your responsibility to your audience. Use them, and you’ll come off like a pro!

    TIP #1: Get off the WHAT. Tell them HOW.

    The sad truth is that no one really wants to know how great your program, discovery, or event is. But everyone wants to know HOW it got to be that way! Be ready to provide at least 3 specific, tangible HOW-TO’s that others can use in their own businesses, organizations, or communities.

    Examples of tangible HOW TO’s:

    • How did we get 2,500 people to participate in our annual fund drive? (What specific actions did we take?)
    • What were the most important 5 steps we took to accomplish…
    • Mistakes we made–things NOT to do…

    TIP #2: Do what you said you would do in your session proposal

    Most conferences have a Program Committee, which selected your session based on your session objectives. Re-visit those objectives. Did you say participants would…

    • Identify methods to develop corporate-community partnerships?
    • Develop next steps to connect to technology resources?
    • Learn at least 3 new business development techniques?

    Don’t b.s. your audience…Make sure you give them what you promised. That is your primary responsibility to the people who will sit through your session.

    TIP #3: PREPARE

    Do you really want to come off like an unprepared buffoon at a professional conference? Demonstrate your respect for the audience and for yourself by spending quality time preparing and practicing your presentation. Run it by your spouse and friends, and take their feedback to heart. Your presentation should never be “last-minute.”

    If you’re on a panel, make a solid plan with your co-presenters about what specific aspects each will address. Talk with ALL of them at least twice before the conference. Make sure you are all clear on time limits. Put your plan in writing, and meet once more before your session to make sure everyone’s clear on what’s going to happen. Don’t “assume” anything.

    TIP #4: Make it active

    As an audience member, do YOU really like sitting there like a lump on a log? On the other hand, few of us enjoy participating in meaningless “fluff.” Here are some easy strategies to bring your content alive while keeping your group energized:® INTEGRATE Q-A throughout your presentation. DON”T wait until the last 5 minutes to ask “Are there any questions?” But always bring the conversation back on track. (That’s when your preparation will really help you!)

    • ASK the audience questions. They can either answer you or talk with their neighbor about the issue. Be ready to pull them back to order.
    • MINIMIZE your PowerPoint slides or transparencies. A good rule of thumb is to use only 3-6 slides for a 75-minute presentation. Use your time to look at and discuss relevant handouts, materials, case studies, financial reports, etc.
    • BREAK THE GROUP INTO SMALL GROUPS to discuss and solve a problem. Don’t ask for reports from each group–5 top responses from the entire group may suffice. Remember, people can often learn as much by talking to each other as they can by listening to you.

    TIP # 5: Begin and end ON TIME

    Tough luck if people are late! You are responsible to those who got to your session on time. Maintain your awareness of time throughout the session. True professionals never “run out of time,” because they have practiced thoroughly beforehand.

    PLAN the last five minutes for an overall summary, written evaluations and last-minute questions.

    TIP #6: Relax and Have Fun

    If you’ve followed the preceding tips, this one will be much easier to achieve. Remember that your presentation is really not “about you,” it’s about your audience. Give them what you promised and what you practiced. The audience wants you to succeed!

    When you’re done, give yourself a pat on the back. Think about what went right and what you might change next time. Find a friend, buy a coffee, and enjoy the rest of the conference!

    Read more articles about Presentation Skills. Learn about Guila Muir’s Presentation Skills Workshops.

    Guila Muir is the premiere trainer of trainers, facilitators, and presenters on the West Coast of the United States. Since 1994, she has helped thousands of professionals improve their training, facilitation, and presentation skills. Find out how she can help transform you from a boring expert to a great presenter: www.guilamuir.com

    © Guila Muir.